SHIPPING DELIVERY POLICY

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

Free Shipping

We offer free Domestic vs. International: free domestic (UK) on orders over a set amount; international always charged unless creator opts in. shipping on Order Value Threshold: Free shipping on native-checkout orders above a set amount (e.g., over £50 or £75). This encourages larger baskets and offsets shipping costs. Membership Perk: Free shipping for Nook Pass or equivalent subscribers. Rewards loyalty and adds perceived value to the subscription. Promotional Drops: Occasional “free shipping” launch promotions for select drops to drive excitement and trial, especially for inaugural or partner drops. Seller Opt-In: Allow creators to offer free shipping on their drops (e.g., they absorb the cost or factor it into pricing). Clearly mark these drops as “Free Shipping” to attract buyers. Geographic Restrictions: Free shipping may apply only within certain regions (e.g., domestic/UK) or on orders shipped from nearby creators to manage costs. International or remote regions may have a minimum order threshold or flat-rate fee instead. Member Tiers or Occasions: Free shipping during special events (e.g., “Founding Buyer” rewards) or for top-tier members based on past activity. for First-Time or Founding Buyers: New sign-ups or early adopters get free shipping on their inaugural drop..

Shipping Fees

We also offer shipping at the following rates:

• Standard (domestic)

• Express (domestic)

• International (standard)

If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Dispatch timing: “Creators must ship within 3–5 business days of sale under NowNook guidelines.” Shipping methods and tracking: “Ship via a trackable service; provide tracking info to buyers.” International orders: “Buyers are responsible for duties/import fees; sellers should note any restrictions.” Packaging standards: “Use secure, branded or neutral packaging as per NowNook’s quality guidelines.” Lost or delayed shipments: “Outline how disputes are handled—e.g., seller must assist in claims.” Returns shipping: “Refer to the return policy; who covers return postage and under what conditions.” Customs declarations: “Sellers must declare accurate value and description on customs forms.” Optional “Fulfilled by NowNook”: “If using our future logistics option, note different SLAs or fees.”

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Domestic vs. International: free domestic (UK) on orders over a set amount; international always charged unless creator opts in. shipping is not valid on international orders.

For information about customs process:

• Email Info@nownook.co.uk

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We reserve the right to decline or delay shipments of items restricted by law or where shipping to certain countries is prohibited. Creators must ensure compliance with export/import regulations. If a buyer’s address falls in a restricted region, we will notify the buyer promptly and offer alternatives or cancellation.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

THIRD-PARTY DISCLOSURES

Affiliate & Referral Links

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

• Email: Info@nownook.co.uk